As per the UK consumer rights regulations If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) 14 days after receipt, or exchange the item for a different size/colour or a gift voucher if preferred (same day).
We are more than happy to provide measures on request to prevent the possibility of a return. If your item meets the guidelines set out previously & in the returns form below and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition strictly within 14 days of receipt.
RETURN FORM BELOW:
ALWAYS KEEP YOUR TRACKING RECEIPT SAFE!
CAN I CANCEL MY ORDER?
You can request to cancel your order by emailing firstname.lastname@example.org. Just so you know, once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. Because of this, we can't always cancel an order. As with all returns, regardless of whether you ask to cancel the order, if the order is sent and you send it back to us for a refund, you will be refunded minus postage.
WHAT IF MY ITEM IS FAULTY?
For faulty items please do not send the items back to us until you have emailed email@example.com stating your order number, daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 30 days from dispatch date. Please note all faulty items will be sent back to the manufacturer for a professional inspection, once the manufacturer has verified the fault a repair, exchange or refunds can be issued. Item(s) washed or scented will not be accepted for exchange or refund.
RECEIVED THE WRONG ITEM?
If the item you received is not what you originally ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
WHAT IF MY RETURN GETS LOST?
This is why we recommend all returns are sent back to us using Royal Mail special delivery, it may cost more however you are insured up to £500 rather than their £50 standard cover. We are a fairly well known business across the country, unfortunately parcels do get lost and mail theft does happen very rarely. We are not liable for lost returns, we are liable for all parcels that are shown as delivered back to us, if a parcel gets lost on delivery to the customer, we will always take liability and refund the customer. However we cannot be expected to refund customers for lost returns, when they have not followed our instructions to return items with full insurance. We will be happy to investigate and contact the Royal Mail about a lost return and help any customer with retrieving the parcel & money back via the Royal Mail.
INTERNATIONAL RETURNS (NON UK)
International customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then international returns must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs. Any customs charges incurred are payable by the customer and not by Boinclo.