As per the UK consumer rights regulations If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Ensure swing tags are attached, this should not be removed if you wish to the return the item. We will issue a full refund (excluding original delivery charge) 14 days after receipt, or exchange the item for a different size/colour or a gift voucher if preferred (same day). Due to hygiene reasons swimwear can not be returned.
We are more than happy to provide measures on request to prevent the possibility of a return. If your item meets the guidelines set out previously & in the returns form below and you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition strictly within 14 days of receipt.
RETURN FORM BELOW:
(MUST BE COMPLETED & INCLUDED IN PARCEL,IF YOU HAVE NO PRINTER PLEASE MAKE SURE ALL INFORMATION REQUIRED IS PUT ON A PIECE OF PAPER INSIDE THE PARCEL)
CAN I CANCEL MY ORDER?
MY ITEM IS FAULTY?
If the item you received is faulty, please contact us immediately quoting your name and address, details of the product and photos. If we can’t replace the product we will refund in full plus delivery. We will then advise on how to proceed with the return. You have 31 days from receipt of the faulty item to return it to us. If you have removed the swing tags and there is signs of wear we will not accept the return & will deem any faults down to wear. Items that have been damaged due to washing or ironing will not be accepted, if you are not happy with quality of the designer item after wear please contact the brand directly, we will not be held responsible for manufacturing faults after 31 days.
RECEIVED THE WRONG ITEM?
If the item you received is not what you originally ordered, please contact us quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
International customers (non UK) returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent them being held at Customs & return duty fees. Please email us before sending any item back to us as the return address below is only for UK customers.
WHAT ITEMS ARE NON-RETURNABLE?
Swimwear, underwear, socks & facemasks cannot be returned due to hygiene purposes
INTERNATIONAL CUSTOMERS ONLY:
If for any reason you cannot return items within the 14 day policy, we need to be notified within this time frame that you are not able to return due to isolation, returning goods after the 14 day policy with no notification will be rejected.
MY PARCEL IS SHOWN AS DELIVERED BUT I DID NOT SIGN FOR IT?
We will happily investigate any delivery disputes with the Royal Mail, we have access to the GPS co-ordinates which shows exactly where the parcel was signed for, so will know if it was signed for at the wrong address. Due to Covid-19 postman since March 2020 have signed for the parcel on the recipients behalf normally with a signature that says 'XP1' they normally ask for your name and hand the recipient the parcel. If the GPS show the parcel was delivered to your address, we will require you to sign a legally binding declaration form and obtain a crime reference number from the police, we will open an investigation with the Royal Mail too and forward over a reference number, both the police & Royal Mail will liaise with you and each other regarding the dispute.
Returning Address (ROYAL MAIL ONLY!)
PO BOX 422